Return Policy
At The Sweetpea Boutique, we are committed to providing customers with trendy women’s fashion, quality products, and reliable service. We understand that returns or exchanges may occasionally be necessary, and we have established a clear and transparent return policy to ensure a smooth and fair process.
Eligibility for Returns
Items must be returned within 30 days of delivery
Products must be in original condition, unworn, unwashed, with all original tags and packaging intact
Only items purchased directly from The Sweetpea Boutique are eligible for returns
A valid proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
Certain items are not eligible for return, including:
Final sale or clearance items
Customized or personalized products (if applicable)
Gift cards and store credits
Return Process
1. Initiate a Return
Contact our customer support team at support@thesweetpeaboutique.com with your order number, product details, and reason for return.
2. Receive Return Instructions
Once your request is reviewed, our team will provide return instructions and authorization details if your request is approved.
3. Ship the Item
Pack the item securely in its original packaging. All returns should be shipped using a trackable shipping service. Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.
4. Inspection & Approval
Once received, the returned item will be inspected to ensure it meets our return eligibility requirements.
5. Refund or Exchange
Approved refunds will be issued to the original payment method within 7–10 business days. If an exchange is requested, replacement items will be shipped based on availability.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. In such cases, The Sweetpea Boutique will cover return shipping costs and provide a replacement or full refund.
Refunds
Refunds are processed to the original payment method
Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account
Original shipping fees are non-refundable, except in cases of defective or incorrect items
Exchanges
Exchanges are subject to product availability. If the requested size, color, or style is unavailable, a refund may be issued instead.
Our Commitment
At The Sweetpea Boutique, we aim to provide a transparent, efficient, and customer-focused return experience. We value our customers and strive to resolve all issues quickly and professionally.
Return Shipping Address
The Sweetpea Boutique
119 Oasis Dr
Mooresville, NC 28117
USA
Customer Support Email